What Is One of the First Things You Tell New Clients at Lever & Ecker?

One of the first things we tell new clients is that if they have any questions, they should always feel free to speak with us. I reassure every client that there are no stupid questions—every concern is valid. We emphasize the importance of communication; if you have a question or concern, it’s essential to come to us because if you don’t, we won’t know you need assistance. We encourage clients to reach out anytime they need something and conduct regular check-ins to ensure they are up to date on their case. We’re always working on your case, and we will notify you of any important updates. However, if you haven’t heard from us, don’t assume we’re not working on your case. Our goal is to help you return to as normal a life as possible. Our clients trust us because they know that when we speak to them, we do so from the heart, with honesty and transparency, which people have found very reassuring.